Frequently Asked Questions
Everything you need to know about promotional products, graphic design, and branding services at Palm Beach Graphics.
Promotional Products
What are promotional products?
Promotional products are physical items — such as apparel, drinkware, bags, office accessories, and tech items — customized with a company’s logo, colors, or messaging. They are used to increase brand visibility, support marketing campaigns, and create lasting impressions with clients, prospects, and employees.
What types of promotional products do you offer?
We offer a full catalog across every major category including apparel and caps, bags and totes, drinkware, tech accessories, office and desk items, awards and recognition, outdoor and sports items, writing instruments, trade show materials, health and safety products, food and edibles, and calendars.
What is the minimum order quantity?
Minimum order quantities vary by product and supplier. Some items have minimums as low as 12 units while others require 100 or more. We work with you to find products that fit your quantity needs and budget without compromising on quality or design.
How long does a promotional product order take?
Standard production time is typically 7 to 14 business days after artwork approval. Rush production is available for many items. We recommend planning at least 3 to 4 weeks before your event or campaign launch date to allow time for design, approval, production, and shipping.
Can I see a proof before my order is produced?
Yes. We provide digital proofs for every order before production begins. We do not proceed to production without your explicit approval of the design proof.
How much do promotional products cost?
Pricing varies based on product type, quantity, materials, and decoration method. Higher quantities reduce the per-unit cost. We work with clients across a range of budgets and always recommend products that deliver the best brand value — not simply the cheapest option.
Do promotional products really work?
Yes — when executed correctly. Research shows promotional products generate longer brand exposure than digital ads, are kept for months or years, and create positive brand association. The key factors are product quality, design quality, and relevance to the recipient.
How are promotional products different from regular merchandise?
Promotional products are specifically designed to carry your brand identity and serve a marketing purpose. Unlike retail merchandise sold for profit, promotional products are distributed to reinforce brand recognition, build relationships, and support business goals.
Graphic Design
Do I need to provide my own artwork?
No. We provide full graphic design services as part of our process. If you have existing brand guidelines or artwork files we work within them. If you don’t, we design from scratch. Either way, every order goes through our design process before production.
What file formats do you need for my logo?
For best print results we prefer vector files — specifically .AI (Adobe Illustrator), .EPS, or .PDF formats. Vector files scale to any size without losing quality. If you only have a .JPG or .PNG we can assess whether it is suitable or recreate it as a vector file.
What is a vector file and why does it matter?
A vector file is built from mathematical paths rather than pixels. Unlike raster images, vector files can be scaled to any size — from a small pen to a large banner — without losing quality. For promotional products that vary widely in size and material, vector artwork is essential for professional results.
Can you redesign or update my existing logo?
Yes. We offer logo refinement and redesign as part of our graphic design services. If your existing logo needs to be cleaned up, converted to vector, or updated for a rebrand, we handle that as part of the engagement.
What makes your design different from other vendors?
Most promotional product vendors treat design as an afterthought — offering basic tools to upload a logo and place it on a product. We treat graphic design as the foundation of every order, adapting designs for the specific product, material, print method, and viewing environment.
Do you design for print as well as promotional products?
Yes. Our graphic design services cover promotional products, print materials, packaging, signage, apparel, and digital assets. We ensure consistency across all brand touchpoints.
Branding Services
What is a brand strategy?
Brand strategy is the deliberate plan that defines how your organization presents itself — including positioning, messaging, visual identity, tone of voice, and the values you communicate. A strong brand strategy ensures every touchpoint feels consistent, intentional, and aligned with your business goals.
What is included in a branding engagement?
Our full branding engagements include five phases: Brand Discovery and Consulting, Brand Strategy, Visual Identity System, Comprehensive Brand Book, and Brand Rollout and Application Support. Each engagement is customized based on your organization’s scope and goals.
What is a brand book?
A brand book — also called brand guidelines — defines how your brand is used across all applications. It includes logo usage rules, color specifications, typography systems, visual examples, and guidance for internal teams and external vendors. It serves as the single source of truth for your brand.
How long does a branding engagement take?
A focused branding engagement typically takes 6 to 12 weeks from discovery through final delivery. Larger or more complex organizations may require longer timelines. We structure every engagement with clear phases and milestones.
How much does a branding engagement cost?
Branding engagements are priced based on scope, complexity, and the depth of strategic work required. Pricing is discussed during an initial consultation once we understand your organization’s specific needs. We encourage you to request a consultation to begin that conversation.
Do I need branding services or just promotional products?
It depends on where your organization is in its brand journey. If you have clear brand guidelines and need well-executed products, our promotional products and graphic design services are the right fit. If you are growing, repositioning, or struggling with inconsistency, a full branding engagement will deliver significantly more long-term value.
Can you work with our existing brand guidelines?
Absolutely. Many clients come to us with established brand guidelines and need a partner who will follow them precisely. We review your guidelines thoroughly before any design or product work begins.
Working With Palm Beach Graphics
Where are you located?
Palm Beach Graphics is based in Palm Beach Gardens, Florida. We serve clients locally throughout the Palm Beach, Broward, and Miami-Dade areas, as well as regionally and nationally for larger engagements.
Do you work with clients outside of Florida?
Yes. While we are rooted in the Palm Beach market, we work with clients across the United States. Promotional products can be shipped anywhere and branding and design work is conducted remotely with ease.
What industries do you specialize in?
We work with corporate and enterprise brands, real estate professionals, healthcare practices, nonprofits and educational institutions, and trade show and event marketers. Our design-first approach ensures the right product, message, and execution for each industry.
How do I get started?
The easiest way is to request a consultation through our Contact page. We’ll reach out within one business day to learn about your brand, goals, and needs — and recommend the right approach. If you’d prefer to browse products first, visit our Products page or catalog at palmbeachpromo.com.
What happens after I submit a contact form?
We respond to all inquiries within one business day. Our first step is always a discovery conversation — we ask questions, listen carefully, and make sure we understand your brand and goals before recommending anything. There is no obligation and no hard sell.
Do you offer rush orders?
Rush production is available on many promotional products depending on the item and supplier. Rush orders may carry additional fees and have design approval deadlines that must be met. Contact us as early as possible if you have a tight deadline.
Do you ship nationwide?
Yes. We ship promotional products anywhere in the United States. For local Palm Beach area clients we can also arrange local pickup or delivery for certain orders.
Still Have Questions?
We’re happy to answer anything not covered here. Reach out and we’ll get back to you within one business day.